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Missoula Osprey offering 1-time ticket policy for canceled games

Posted: 4:42 PM, Aug 21, 2019
Updated: 2019-08-21 21:34:07-04
OSPREY FIELD DAMAGE.jpg

(Editor's note: Missoula Osprey Media Release)

MISSOULA -- The Missoula Osprey, in the spirit of their core principle to “do the right thing”, have announced a special ticket policy for fans holding game tickets for any of the six games that were canceled due to field damage from the concert on Aug. 11. Until Sept. 7, 2019, ticket holders holding a game ticket or voucher from any of the canceled games between Aug. 16 and Aug. 21 will be given an opportunity to get a refund, a credit, or exchange their ticket for any of the Osprey’s five remaining home games between Aug. 27 and Aug. 31.

“Our entire ownership and staff consider the fan experience to be our utmost priority,” explained Osprey Vice President Matt Ellis. “The cancellation of these games, although out of our control, should not be at the expense of our fans. We will offer full refunds, future credit, or a ticket exchange to anyone holding a game ticket for those six games. This offer is for all ticket holders including season tickets, individual game, or mini plans. Again, this is not a situation we ever wanted to be in nor asked for, but our fans should not have to pay the price for this unfortunate week. We hope to see our community at one or all of our final five games next week. Thank you to everyone for their support and constant well wishes.”

Here is the information necessary for fans holding tickets for games between Aug. 16 and Aug. 21:

  • Ticket holders should bring their unused tickets to one of two locations to either exchange them for a game next week, get a credit for next season, or get a refund on the original purchase. These two locations are:
  • Osprey Box Office at the MSO Hub downtown. Hours are Monday through Friday 9 a.m. to 7 p.m.; Saturday 9 a.m. to 5 p.m.; and Sunday 10 a.m. to 3 p.m.
  • Osprey Stadium Box Office. Stadium Box Office will be open on game days Aug. 27 through August 31 beginning at 2 p.m. through the end of the game.
  • Fans must have their actual game ticket or voucher in order to claim a refund, credit, or exchange.
  • In order to get a refund or credit, fans must fill out the “Canceled Ticket Game Form” and return it to the box office with the actual game tickets or vouchers by the end of business on Sept. 7. Completed forms can be dropped off at the two Box Office locations or by mail to the Osprey.
  • Cancelled Ticket Game Forms can be picked up, beginning Thursday, Aug. 22, at the two box office locations or by calling the Osprey at (406) 543-3300 to receive by email. The form will also be available online at www.missoulaosprey.com by the end of the week.
  • The Osprey will process all valid forms for claims and refunds by either credit card or check by Oct. 1, 2019.